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Shipping & Return Policy

We want you to love your matcha! Here’s everything you need to know about shipping and refunds.


Shipping
 

Orders are generally shipped within two business days of being placed. We ship Australia-wide via Australia Post or other courier services.
 

Shipping options:

  • Express Shipping: $15 (Estimated delivery: 1-4 business days).

  • Standard Shipping: $12 (Estimated delivery: 2-8 business days).

  • Local Pickup: Free pickup is available near Torquay, Victoria (details provided after checkout).


At this time, we do not offer international shipping. If you're outside Australia and interested in ordering, please reach out via our Contact Us form, and we'll see what we can do!


Refunds & Returns


Due to the nature of our products, we do not accept returns or offer refunds for change of mind. However, if your order arrives damaged, incorrect, or defective, please contact us within 7 days of receiving your order, and we’ll make it right.


To request a refund or replacement, please email us at mytcha.au@gmail.com with:

  • Your order number

  • A description of the issue

  • Photos of any damage or incorrect items


We’re here to help, so if you have any concerns about your order, don’t hesitate to reach out!

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